Mac Remote Support
To check your usage~ Click the usage link and put your IP number in the search box. If you do not have your IP number please call 509 982-2181. The cycle starts over on the 26th of each month. Movies/video/back ups/large pictures/large uploads and downloads/viruses etc. can cause heavy use.
Please have your equipment plugged into a surge protector. Make sure you turn equipment off during thunder and lightning storms.
If your internet is not working.
Shut down computer and unplug the power source to your internet equipment and wait 30 seconds. Turn computer back on and plug equipment back in and wait 30 seconds. If your internet is still not working check to see if devices are plugged in correctly.
If you are on a Wireless laptop or orther wireless devices make sure the wifi is turned on. Sometimes they can accidentally get turned off and or get disconnected to an available connection.
If this does not work please call us so we can help diagnose the problem.
If your EMAIL is not working.
Find your Tools/Options/Account Settings
The user name must be the entire email address "yourname" @accima.com or @odessaoffice.com
The POP server can be either POP3 or IMAP.
The incoming server for accima mail is pop3.accima.com
The outgoing server for accima mail is smtp.accima.com
Do check the box that says My outgoing server requires authentication
The incoming and outgoing server for odessaoffice mail is mail.odessaoffice.com
The rest of the settings are the same
If you are unable to use your email program you can go to WEBMAIL and log into your account directly on our server.
For customer service please call 509 982.2181 or (888) 982.2181 M-F 9-3
Some useful information
Adobe is a program that allows you to see .pdf files
To avoid pop-ups try using the Google toolbar
If you need help getting rid of a virus you can go
To protect your computer from
viruses try using these programs,
Firefox for your
Thunderbird for your email to help reduce spam in your email.
A free program that checks
the internet for updates on your computer www.bigfix.com/
Cell phone service verses wireless internet: http://blogs.forbes.com/econmatters/2011/01/13/4g-meets-common-sense-2/
Smart phone internet safety tips